Adapt your communication to the customer and media
Customer Experience Management (CEM) delivers operational results by delivering an optimized, personalized and contextualized customer experience. CEM solutions enable organizations to better connect with their customers, partners, and employees, to gain a better understanding of their business, and to enhance the strengths of their brand.
OUR AREAS OF EXPERTISE
MULTICHANNEL CUSTOMER COMMUNICATION
Define and manage the various types of customer communications according to the media and device: documents, emails, web sites, social media, text messages, mobile applications
INTELLIGENT DOCUMENT EDITION
Use modern state-of-the art editing technologies to enable the split between the real content of documents (its meaning) and its container (its technical format) in order to ease content reuse.
Production of big volumes of documents (direct mailing, contracts, invoices, statements of accounts, ..) which are constructed by assembling a base structure and variables (address, figures, custom text, …) which are specific to the recipient.