Customer Experience Management

Adapt your communication to the customer and media

Customer Experience Management (CEM) delivers operational results by delivering an optimized, personalized and contextualized customer experience. CEM solutions enable organizations to better connect with their customers, partners, and employees, to gain a better understanding of their business, and to enhance the strengths of their brand.

OUR AREAS OF EXPERTISE

MULTICHANNEL CUSTOMER COMMUNICATION

Define and manage the various types of customer communications according to the media and device: documents, emails, web sites, social media, text messages, mobile applications

INTELLIGENT DOCUMENT EDITION

Use modern state-of-the art editing technologies to enable the split between the real content of documents (its meaning) and its container (its technical format) in order to ease content reuse.

OUTPUT MANAGEMENT

Production of big volumes of documents (direct mailing, contracts, invoices, statements of accounts, ..) which are constructed by assembling a base structure and variables (address, figures, custom text, …) which are specific to the recipient.